Here at ECO-EAZE customer satisfaction is paramount and we want your shopping experience to be a breeze. Have you any questions on query's on the purchase of our products or products in general, please read through our frequently asked questions from experience. 


I am having trouble checking out ?


I have not received my confirmation email ?


I am having trouble checking out?





What is an electric e-bike?

An electric e-bike, also known as an electric bicycle, is a bicycle equipped with an electric motor that provides assistance to the rider's pedalling. It allows for easier and more efficient cycling, particularly on uphill climbs or when carrying heavier loads.

How fast can an electric e-bike go?

The speed of an electric e-bike can vary depending on the model and local regulations. In general, most e-bikes have a maximum assisted speed of around 20 to 28 miles per hour (32 to 45 kilometres per hour).

How far can I ride on a single charge?

The range of an electric e-bike depends on various factors, including battery capacity, terrain, rider weight, and level of pedal assistance used. Typically, e-bikes can cover distances of 20 to 60 miles (32 to 96 kilometres) on a single charge. Higher-end models may have longer ranges.

Do I need a license or insurance to ride an electric e-bike?

If you live in Scotland, England or Wales, you must be aged 14 or over to ride an e-bike.

In these countries there are no rules that require an e-bike to be taxed, registered or insured.

In addition, you do not require a licence to ride an e-bike.

How long does it take to charge the battery?

Charging times for e-bike batteries can vary depending on the battery capacity and charger specifications. In general, it takes around 3 to 6 hours to fully charge an e-bike battery. Some fast-charging systems may reduce charging times.

Are e-bikes suitable for all ages and fitness levels?

Yes, e-bikes are suitable for a wide range of ages and fitness levels. They provide assistance to the rider's pedalling effort, making cycling more accessible and enjoyable for individuals with varying fitness levels. It's important to choose an e-bike that suits your specific needs and abilities.

Can I ride an e-bike in the rain?

Most e-bikes are designed to withstand light rain and wet conditions. However, it's important to follow manufacturer guidelines and take precautions. Avoid deep water and heavy downpours, and ensure that electrical components and connections are properly sealed.

What is the warranty coverage for e-bikes?

Warranty coverage for e-bikes varies by manufacturer and model. It's important to review the warranty terms provided at the time of purchase. Typically, warranties cover manufacturing defects and may have specific coverage periods for different components.